Today, I will be discussing about Call centers and how small businesses can run a call center with voip predictive dialer. I have always been fascinated by how VOIP can empower some of the industries, especially the upcoming call center and BPO industry which relies heavily on "Making and receiving calls". A fraction of delay or missed call can cost some $$ to the industry. The Industry is no more in the seed stage and it has grown faster than industry analyst expected.
Although call centers are still costly to maintain, operate or even outsource. Big companies can afford to pay the price but the small companies are often stuck with in-house calling facilities. The in-house call facilities are however not up-to the mark. However with Voip Predictive dialer the picture might be different in near future. People can build their own call center with a easy to use Voip predictive dialer.
Now you must be wondering What is a Predictive dialing? Predictive dialing is simply automating the outbound dialing process to effectively manage your calls with little or no manual intervention. Voip predictive dialer basically does the same thing with VOIP technology as backbone.
some of the common Features in Voip predictive dialer:
- Multiple campaigns can be run simultenously.
- Auto-Transfer calls between agents (based on availability)
- Auto-dialing to customers
- Auto-Scanning Voice Mail system and auto-dialing the missed call numbers
- Call Logging, recording and management
On top of this, the predictive system can be easily integrated with your exisiting CRM system making it easier to control and store data related to your customers. There are many providers who also offer predictive dialing bundled with their CRM products . Although if you buy a standard Voip Predictive dialer, it will cost you anything from $300 ++, which isn't really a great cost considering you will be able to manage your customers more effectively and data mining could be more relevant.
Most predictive dialers provide most robust, feature-rich, and innovative predictive dialer on the market today. Built on the latest technologies, this cutting-edge call center solution combines sophisticated VoIP predictive dialing capabilities with a comprehensive lead management system. So, call centers of all sizes can achieve immediate value – operating more efficiently and cost-effectively, while boosting sales, market share, and profits.
Imagine running your business with your own call center like only Cisco or Nortel can think of. You can do it yourself.
In my next series of this article, I will be comparing voip predictive dialer available in the market based on their cost and features.
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